Job number: 10019958
Job title: Service Rep: Reporting
Job grade: OP1
Group/ BU: CSB
Division: CSB Operations
Span of control: 0
Reports to: Management
REM Functional Area: Support
Core Description
Responsible for first line development and maintenance of Web and Windows applications. Provide statistics reporting within Credit Management and Commercial Operations and providing professional support to internal and external customers to enable Telkom to meet its business requirements.
Job Responsibilities
OUTPUT 1
Updated Information
SUB-OUTPUTS
Receive and analyze request for support/ project/ escalations
Process information
Validate information
Document results
RANGE
KPI's
Voice
OUTPUT 2
Compiled Reports
SUB-OUTPUTS
Receive request/ identify need and analyze
Collect information
Process information
Generate report
Validate report
Distribute to relevant role players
Ensure quality
RANGE
Order
Commodity Services
Escalation
Systems
OUTPUT 3
Provided Support
SUB-OUTPUTS
Receive request from customer
Analyze customer data
Source logical information/data
Locate problem area
Take necessary action and/or recommend type of action
Follow-up if necessary
RANGE
Web and Windows Design
Web and Windows Application
Development and Maintenance
Commodity Services
Escalation Management
Orders
Helpdesk
Core Competencies
FUNCTIONAL KNOWLEDGE
Telkom Procedures; Computer Hardware; Telkom Policies; Systems; Computer Software
Functional Skills
Analytical; Computer Applications; Problem Solving; Computer Literacy
Education
- NQF 4: Grade 12
- 3 Years relevant experience
Special Requirements
Physical Requirements
Key Stakeholders
Additional Information
Qualifications and Experience:
- Relevant certificates/ courses.
- Experience preferably customer operations-related.
