Service Representative

Service Specialist Gauteng

Life Unlimited.

At Smith+Nephew, we design and manufacture technology that takes the limits off living.

We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited! Our products are in 100 countries globally, and supporting this takes a huge effort.

What will you be doing?

The role forms part of the Service Division and is responsible for maintaining the equipment data base management system, using appropriate and effective administrative and service behaviours

and fundamentally upholding technical standards. Verifying the technical job cards for

completion, data accuracy and spare part movement before closing off the job cards for

invoicing to maintain a high level of service level quality.

What will you need to be successful?

• Perform administrative duties within the Technical Service Department.
• Uphold technical standards and communicate proactively with customers.
• Assist with service delivery.
• Quotations, ordering of spares, and invoicing for repairs: Compile quotes, spares orders, and invoices based on the information indicated on the job cards or email requests from Technicians.
• Correct filing of all related Technical Service Department documentation (quotes, SAs,
• invoices, PODs).
• Service contracts
• Receiving of incoming repairs and opening of subsequent Job Card and other related
• documents.
• Attend to customer call and arrange backup equipment: Liaise with internal and external
• customers, supply backup equipment and work according to deadlines.
• Ensure effective job card system and give feedback to customers when required.
• Collections and Shipping: Assist with the collection of goods from Warehouse for the Technical Service Division.

Successful candidates would need the following:

• Clinical or Electrical Engineering
• Valid Driver License
• Up to 3-year work experience ideally in the Medical Devices or Technology Industry
• Demonstrated ability to utilize data for effective decision making
• Strong communication and consensus-building skills
• Fluent in Afrikaans and English (spoken and written).
• Experienced working in a Matrix Organization

You. Unlimited.

165 years of pioneering innovation requires a relentless focus on whats next. We are focused on you. You are what is next...

• Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/)
• Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Your Wellbeing: Medical Aid and an Employee Wellness Programme and much more.
• Flexibility: Hybrid Working Model (For most professional roles).
• Training: Hands-On, Team-Customised, Mentorship.

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