- Achievement of budget and maintaining productivity levels
- Effective control of expenses
- Warranty management to targets set
- Achievement of daily Service Operations KPIs
- Effective relationships with internal and external customers
- Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain)
- Team development, cohesion and motivation,
- Implementation of team performance ownership program and IDPs
- Effective self management and performance ownership
- Productive vehicle management
- Safety management of the section
- Qualified earthmoving mechanic, Diesel Mechanic or Mechanical Engineering qualification
- Must have at least 5 years supervisory experience
- Must have extensive knowledge of service financial figures
- Warranty understanding and application thereof critical
- Understanding of product problem management and impact thereof
- People management skills ,Ability to manage extremely stressed environment
- Meeting deadlines and target dates essential
