SERVICE LEVEL SPECIALIST

Dreaming big is in our DNA. Its who we are as a company. Its our culture. Its our heritage. And more than ever, its our future. A future where were always looking forward. Always serving up new ways to meet lifes moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together when we combine your strengths with ours is unstoppable. Are you ready to join a team that dreams as big as you do?

The key purpose of this role to is to drive sustainable improvement of Service Level to support our companys aspirations towards customer centricity. This position is the custodian of our customer service and integration with market facing teams including Group Accounts, CXC, Credit and Bees technical teams.

Key Roles and Responsibilities:

• Lead customer centric focus of T2 Logistics
• Drive Proactive Service Issue monitoring
• Identify and resolve order management anomalies
• Project Management -lead special projects Global and Local focused on reducing OOS, Refusals, Not On Day & NPS
• Build Service Level reports and cascade to field teams
• Manage daily Service Level targets and Customer Centric KPIs
• Work with BU Service Level Manager on target setting and cascading
• Track and monitor leading indicators and drive exception management and problem-solving with stakeholders
• Align systems, processes and master data to agreed business SLAs
• Process-improvement champion and capability training for Logistics downstream departments
• Develop strong cross functional relationships with key internal stakeholders
• Maintain and grow relationships with strategic group account senior leadership
• Identify Tech Enhancements to ensure Customer Experience is maintained in the Delivery

Internal Excellence Programs (LCP):

• BUSA Pillar owner for LCP Order Management
• Own and Grow Group Accounts processes through Global Toolkit implementation

Continuous Improvement:

• Proactively identify opportunities for process optimization and cost reduction within the logistics function for Group Accounts.
• Responsible for delivering on mode evolution expectations within Group Accounts
• Stay updated on industry trends and Global Best Practices to drive continuous improvement in logistics operations.
• Collaborate with external partners and industry experts to gain insights and benchmark performance.
• Regularly review and analyse logistics data to identify areas for optimization and implement appropriate solutions.

Key Attributes and Competencies:

• Ability to foster effective working partnerships.
• High level technical acumen with ability to gravitate quickly towards emerging business needs
• SAP transaction knowledge essential
• Analytical and Problem-Solving abilities to guide DCs in developing actions plans on KPI deviations
• Must enjoy and be effective at coaching, training and guiding DC leadership teams.
• Degree or Equivalent
• Strong working relationship with Commercial, Solutions and Data Management teams
• In depth understanding of SAP and other SAB systems

Minimum Requirements:

• Degree in Supply Chain Management/Logistics/Operations Management/Commerce or any relevant degree qualification
• 3 5+ years hands on experience working in depot environment, 2 years + of which preferably at Depot
• Strong working relationship with Commercial, Solutions and Data Management teams
• Manager / Logistics Manager / Customer Services Manager /Planning Manager/ Inventory Manager level
• Excellent interpersonal skills and ability to influence at all levels of the organization.
• Result focused, with ability to set ambitious objectives; be proactive about initiatives outside the Service

Additional Information:

• Band: VI

SAB/ABInBev is an equal opportunity employer and all appointments will be made in line with SAB/ABInBevemployment equity plan and talent requirements . The advert has minimum requirements listed. Management reserves the right to use additional/ relevant information as criteria for short listing.