Key Outputs- Leading a Team of Service Assurance technicians to enforce quality controls , in line caterpillar repair standards
- Achievement quality turnaround targets.
- Resolve internal customer queries.
- Effective control of cost centre expenses and WIP
- Ensure effective communication between team and management.
- Ensure service work (Caterpillar components) is carried out in compliance with quality standards (OEM Guidelines).
- Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations.
- Ensure outputs of service audits are achieved.
- Apply Barloworld Equipment leadership philosophy.
- Achievement of a team environment that enables adherence to quality standard and process efficiency standards
(Performance management of team).
- Competency development of team.
- On the job supervision safety of team.
- Reporting of team Key Performance Indicators and prospects.
- driving QFR action and closure end to end process
- Quality gates management within technical processes
- Non-conformance management regions and internal
- Checklist ownership and management
- Take ownership and manage all 2.6.1 appointment responsibilities.
- Management of ICRF workshop in terms of SHEQ requirements
- Ensure CC/SOR compliance.
- Grade12
- Trade Test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving
Qualification, Experience And Competencies- Minimum of 6 years experience as Caterpillar Genera Mechanic post apprenticeship or learner ship experience.
- Minimum off 4 years Caterpillar Component rebuild experience with substantial troubleshooting exposure (post Qualification)
- Well familiar with failure analysis and re-useability guidelines on components
- Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Components.
- Well imbedded Component specific technical knowledge and skills.
- Familiar with Dyno and Hydraulic testbench operation and troubleshooting.
- Sound interpersonal and communication skills.
- Good technical report writing skills.
- Basic business and financial understanding.
- Computer literate and good business writing knowledge.
- Good and experiences on Caterpillar machine and product knowledge.
- Valid Drivers License
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