Site Administrator

Brief Role Description

To provide administrative and office support to technical staff in accordance to Service Level Agreements (SLA)

Key Performance Areas

Register all Customer calls/requests on the SAP system in accordance to the SLA

Log all faults received via telephone and emails within stipulated times as per procedure

Conduct effective tracking of all Customer calls/requests and logged faults

Follow up on Customer complaints and provide timeous feedback to Customers

Collect invoices and verify if they are valid Tax invoices

Accurately capture invoice information on the invoice register and keep it up-to-date

Follow up on outstanding invoices and collection of outstanding debts

Maintain the asset list for all Employees on site

Manage communication channels with Facilities/Services Manager and Resource Coordinator

Minimum Requirements

Certificate in Administration and Customer Service

Matric (Senior Certificate)

1-3 years relevant experience conducting administrative duties

SAP Experience will be an advantage

Customer Service training and administration

MS Word, MS Excel & MS Outlook (Intermediate skill level), SAP Knowledge