Site Performance Manager Level 1 Global Grade 13

Key Output

• Gain intimate knowledge of the customers business, understand their requirements and act as a key

partner to achieving set business performance targets.

• Use experience and available resource to accelerate and influence the delivery of interim containment

and permanent corrective actions to mitigate the impact of product issues.

• Co-ordinate and manage subject matter expert and OEM representatives deliverables in contribution to

site health.

• Implement and run to completion continuous improvement programmes to improve the performance

and productivity of the equipment on site.

• Analyse the site performance on a continuous basis and proactively address emerging issues before

they have an impact on the customer business (both CAT/Barloworld and 3rd party suppliers on the

equipment)

• Build long term relationships with the customer own the customer experience and drive net loyalty

score.

• Tracking and reporting of site performance trends and key performance metrics, Availability, Utilisation,
• Cost per Ton, Cost per hour, MTBF, Productivity and the Customer Experience and trending them with

similar fleets.

• Acts as a performance consultant with customers in mind (a trusted partner) through establishing and

maintaining effective relationships with internal and external customers.

• Co-develop, implement and manage product support and equipment management processes at site

with the customer, CAT and site management.

• Develop equipment performance baseline and trends and work with relevant stakeholders to

understand variation and downtime drivers.

• Influence the CAT brand perception on sites and create a favorable customer experience.
• Grow market share and recognize new sales and aftersales opportunities.

Qualification, Experience And Competencies

• National Diploma / bachelors degree in a relevant Engineering discipline
• A Post graduate qualification in Management or equipment Asset Management advantageous.
• > 5 years operational management experience (Site Management or OEM)
• > 3 years equipment performance management experience
• Working experience of CMMS and ERP systems
• Working experience of MS Office & project management
• Understanding of Life cycle costing, cost per ton drivers and product problem management.
• Extensive knowledge of the mining industry & site operations, CAT product application, CAT technology

offering, Maintenance & Repair best practices

• Analytical thinking (L3); Judgement (includes Decision Making) (L2); Verbal and Written Communication

(Including listening) (L3); Drive, Energy and Initiative (results-focus) (L3); Networking and Liaison (L3);

Influence and Negotiation (L3); Practical Execution Management (Planning, Organising & Monitoring)

(L2); Innovation