The main responsibility of the Site Supervisor is to proactively develop and manage the workshop business and operations in order to maximize customer and employee satisfaction, as well as business performance contributing to the profitable growth of Scania. The Site Supervisor ensures that customers have great confidence in the workshop through the provision of excellent service by managing employees and customer relationships.
Job Responsibilities
- Workshop Management - Manage and plan the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service staff and Services Salesman personnel.
- Workshop Customer Relations - Develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer.
- Workshop Service/Sales Solutions - Increase service solutions sales by developing, maintaining and communicating the services portfolio and solutions according to customer needs.
- Workshop results driven - Develop the workshop business by following up budget, results, operational targets and taking measures in order, to achieve set targets.
- Qualified Diesel Technician with Trade certificate OR equivalent experience.
- 5+ years technical workshop experience, of which experience in Supervising/Team Leader in a workshop environment within the automotive industry, would be an added advantage.
- Valid Heavy Vehicle licence
- SHE
- Compliance with SRS, DOS Requirements
- Computer literacy - MS Office, Scania systems
- Medically fit
All applications will be treated with full confidentially and will only be made available to the people involved in the recruitment process.
