Second Line Support Engineer

Second Line Technical Support / Field Technician

To Apply:
1. Fill out the Application Form here: https://forms.office.com/r/vXrppAWguT
2. Send your CV to cv@siyaya.co.za

Requirements:
  Own reliable vehicle and valid driver's license
  Minimum 5 years proven experience
  Previous experience of providing IT Support at a 2nd Line level in a commercial environment
  Excellent communication and interpersonal skills
  Formal IT qualification, ideally MCSE / MCSA or multiple MCPs massively advantageous

Key Deliverables:
  Delivery of high-quality remote support on a range of technical incidents and problems across the IT client base
  Responding appropriately to, and effectively resolving, customer incidents, queries, or complaints.
  Respond to, handle incidents, and escalate problems on the variety of platforms and supported networks from logon to the resolution
  Perform administrative tasks user and server related
  Involvement and presence in core Virtual Teams
  Help support, train, and mentor other team members
  You will have a hands on problem solving approach, solving problems within strict SLA timeframes
  Take ownership of incidents assigned to you and manage them through to resolution.
  Ensuring SLAs are met; time to respond, time to resolve and first time-fix.
  Application troubleshooting

Experience Supporting:
  Microsoft Office 365
  Active Directory
  Microsoft Exchange
  Windows Servers
  Server Virtualization (Hyper-V / VMWare)
  Local Area Networking
  Routing / switching equipment including, but not limited to, Cisco, Dell, HP switches, routers, and firewalls

Essential individual attributes:
  Process-focused
  Excellent technical ability in one or more key virtual team areas
  Very good technical understanding of current leading technologies, suppliers, and industry terminology
  Able to prioritize under pressure and work to deadlines
  Excellent Decision making, judgement, planning and organization skills
  Flexible, calm, and approachable, can do attitude
  Solid customer relations skills to understand client/client representatives concerns and requirements
  Ability to work well within team, supporting other team members

To Apply:
1. Fill out the Application Form here: https://forms.office.com/r/vXrppAWguT
2. Send your CV to cv@siyaya.co.za