Snr Travel Consultant - DMC East Africa and Southern Africa

We are seeking a highly experienced Senior Travel Consultant with 5+ years of experience in Southern and East African Travel Consultancy with a DMC. The ideal candidate will have excellent product knowledge and sound geographical knowledge of Southern and East Africa.

Responsibilities

• Understanding and operating company quoting systems and other travel-related programs
• Have good product knowledge and sound geographical knowledge of Southern and East Africa
• Time management: ability to prioritize, plan and meet deadlines
• Effective communication - internally as well as externally
• Be professional and offer high service levels at all times
• Ability to handle pressure and volume - multitasking
• Emergency phone duty
• Do various quotations for agents
• Obtain and where possible negotiate rates
• Ensure these rates are sent to be loaded in the operating system
• Use preferred suppliers
• Ensure get to visit the preferred suppliers and get to know the products
• Put in place and manage provisional bookings
• Run all aspects of tours within budget
• Produce guide manuals and ensure a smooth operation of the tour
• Ensure agents information and tour information correspond
• Assist with the handling of complaints by gathering feedback from suppliers, guides, etc.
• Assist with management and training of junior consultants
• Be on constant look out for new venues and activities - advise team & rest of office
• Take responsibility for all aspects of tours being run
• Doing necessary admin in order for the Accounts department to do their part on your tours
• Meet given targets
• Any other reasonable work-related assignments being given to you by you direct, or another manager
• Create invoices for agents and keep track of payment of the tour
• Proofreading marketing materials sent by the agent for promotion of the tour
• Double check guides booked for the tour
• Request sales updates on groups from agents, get the final booking numbers and ensure we have all information to run the tour

Requirements

• 5+ years of experience in Southern and East African Travel Consultancy with a DMC.
• Excellent product knowledge and sound geographical knowledge of Southern and East Africa.
• Ability to prioritize, plan, and meet deadlines.
• Effective communication skills, both internally and externally.
• Professionalism and high service levels at all times.
• Ability to handle pressure and volume while multitasking.
• Knowledge of preferred suppliers.
• Management and training skills for junior consultants.
• Ability to take responsibility for all aspects of tours being run.
• Ability to meet given targets.