About Meltwater:
Meltwater is the global leader in media intelligence and our innovative SaaS solutions help businesses extract insights from billions of online conversations and articles we call it Outside Insight. With over 30, 000 companies using Meltwater worldwide and more than 60 offices on six continents, Meltwater offers countless ways to make an impact. Meltwater has won several awards as a Top Employer worldwide, and our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the work hard, play hard spirit, and we are lucky to have some of the best and most talented people out there. Close mentorship and team unity are constantly emphasized to ensure every individual is continuously developing.
About the Department: Global Delivery Services (Professional Services)
Meltwaters Professional Services team focuses on media insights & analytics. We take responsibility for curating bespoke reports and managing key projects of our biggest clients. We deliver business-essential intelligence reports based on our keen analyses of various media outlets across traditional and social media channels.
Our core competency of high adaptability to clients requirements and fast turnarounds comes from the unique team of individuals composed of diverse insights & analytics skills. We always strive to break new grounds, constantly focusing on solution-oriented approaches and at the same time developing every individual to his or her full capacity.
Role: Social Media, Data Analyst
The Social Media, Data Analyst role is an exceptional opportunity to develop and deepen your analytical and project management skills, client servicing abilities, and grow your leadership experience, all while thriving in a fast-growing and versatile organization that offers you empowerment and autonomy.
Responsibilities:
- Translate customers requirements into reporting deliverables
- Assist with dashboard and report generation
- Help with query building/checking and the creation of report templates
- Track deadlines and deliverables to ensure timely delivery of reports
- Write contextual and qualitative analysis based on KPIs
- Ensure the quality of reports delivered to customers - proofreads/edits the reports; checks numbers & report findings; ensures the overall formatting and visual consistency of the reports
- Respond to customer inquiries & questions about delivered reports
- Work on trainings and other initiatives to improve the teams product knowledge and efficiency and to support our Sales organization as needed
- Outstanding knowledge of social media tools and platforms
- Experience with or serious interest in social media reporting with understanding of metrics and KPIs
- Boolean query building wizard
- Strong analytical aptitude
- Strong team player with excellent organizational and prioritization skills
- Interpersonal communication skills
- Creative and critical thinking
- Acute attention to detail
- Strong MS Office Skills, and knowledge of data visualization tools is a plus
- Proficiency in a foreign language (preferably Spanish, French and/or Arabic) is a plus
- 3+ years of related experience
- Bachelors degree in Business, Arts, Science or Engineering
- Social Media analytics experience
- Digital Agency experience a plus
