About The Role
Were on the lookout for a sharp, proactive Social Media & Reputation Assistant to support our online presence, brand voice, and customer sentiment across all digital touchpoints. Youll work closely with the Social Media & Reputation Manager to help keep our brand looking brilliant, sounding consistent, and showing up where our audience lives.
If you love fast-moving feeds, clever content, customer interactions, and a bit of digital detective work, this ones for you.
About Us
Were not just another broadband providerwere the fastest-growing, full-fibre ISPs in the UK. Were big believers in open ideas, real impact, and teams that genuinely enjoy working together. If youre after a role where your voice is heard and your work makes a difference, you mightve just found your next move.
What You Will Be Doing
Social Media Support
- Monitor daily engagement, jump into conversations, and escalate where needed.
- Help respond to direct messages across all social media platforms
- Monitor brand mentions, reviews, tags, and comments across platforms, review sites, and forums.
- Actively monitor Trustpilot and Google Reviews daily to identify new reviews and customer sentiment.
- Draft and send timely, on-brand responses to all Trustpilot and Google reviews, including positive, neutral, and negative feedback.
- Offer support to customers across these channels where you can.
- Escalate urgent or high-risk reviews to the Social Media & Reputation Manager and relevant internal teams.
- Flag emerging issues, sentiment shifts, or notable feedback that may impact brand perception.
- Assist in maintaining consistent response guidelines, tone of voice, and escalation processes.
- Excellent written communication with a strong sense of tone and brand personality.
- Confident across major social platforms (Facebook, Instagram, X/Twitter).
- Strong organisational skills and the ability to juggle multiple tasks at speed.
- Ability to respond to customer reviews with professionalism, empathy, and brand alignment.
- Familiarity with reputation and social media platforms (e.g., Trustpilot, Google Reviews, Facebook).
- Naturally upbeat, creative, and digitally savvy.
- Calm under pressure and comfortable with quick turnarounds.
- A people-person who can handle online conversations with charm, empathy, and professionalism.
- Highly computer literate with experience using Microsoft Office.
- Comfortable working remotely with your own reliable laptop and strong internet connection (monthly WFH and connectivity allowance provided).
- Please note this a FTC for 3-months with the possibility of becoming permanent.
- Be part of a dynamic, customer-obsessed team.
- Make a real impact in a fast-growing tech company.
