Are you a customer-focused professional with a passion for IT support and a flair for resolving technical challenges? We are seeking a dynamic Software Support Consultant to join our client and provide exceptional service to clients in the legal and bookkeeping sectors.
- Location: Sandton, Johannesburg, South Africa
- On-site for first 3 months, thereafter hybrid (3 days office, 2 days WFH)
- Full-time, Permanent
This organization specializes in delivering innovative software solutions designed to streamline business operations within professional industries. With a focus on simplifying complex workflows, they provide tools that empower businesses to manage their financial, operational, and client-facing processes efficiently.
Key Responsibilities
- Respond to and resolve customer queries related to supported software solutions.
- Log and troubleshoot support cases, particularly those relating to bookkeeping systems.
- Investigate and address bookkeeping concerns within supported software.
- Contribute to initiatives aimed at reducing call volumes.
- Conduct testing of software versions and updates.
Technical and Knowledge Requirements:
- Proven experience supporting software packages, preferably in IT support or a call centre.
- Basic understanding of troubleshooting and problem-resolution methodologies.
- Exposure to network environments to identify server and PC-related issues.
- Knowledge of bookkeeping processes within a legal practice is advantageous.
- Excellent written and verbal communication skills.
- Analytical and technology-driven with strong multitasking abilities.
- Friendly, proactive, and self-motivated with a focus on customer satisfaction.
- Effective self-management and time management skills.
- Education: Matric (essential); tertiary qualification in IT is desirable.
- Experience:
- Minimum 3 years in IT support, ideally with exposure to bookkeeping.
- Familiarity with legal business processes and software such as Winlaw or Practice Manager Accounts.
