Technical Support Engineer

Whats the Opportunity?

We are looking for an IT Professional to join our team, providing Managed Services clients with support for their requests, and taking proactive steps to build up their technologies and improve their businesses.

Who You Are?

On Top Of That, You Have

Youre accountable, trustworthy, and a great people person whos good at building lasting relationships with your colleagues and our customers. Youre well-versed in all things technical, and all things Microsoft in particular. You keep up with tech trends and business trends.

• Proven experience as a Technical Support Engineer.
• Demonstrated experience in a Managed IT Services business.
• Great English speaking, reading, and writing skills with brilliant communication and the ability to explain complex technology in a way that our clients easily understand.
• Ambition and an eagerness to learn and improve yourself

Snapshot Of What Youd Be Doing

• Enabling our clients IT to perform at its best
• Maintaining a schedule of recurring service calls (remote or onsite), during which youll build relationships and gain a thorough understanding of our clients technology needs
• Providing exceptional technical support
• Problem-solving and getting to the root-cause of client issues
• Focusing on Contract Efficiency through Technical Excellence
• Identifying risks and escalating client issues to the Service Delivery Manager or Account Manager

What we need from you?

• Proven experience as a Technical Support Engineer.
• Demonstrated experience in a Managed IT Services business.
• Fluent in English speaking, reading, and writing with brilliant communication skills with the ability to explain complex topics in a way that our clients easily understand.
• Ambition and an eagerness to learn and improve yourself

RequirementsPast Experience Required

• 3+ Years of IT Support experience
• 2+ Years of Microsoft echo system implementation, administration, and support
• Azure or Microsoft 365 certifications is a bonus
• Experience with Autotask, Nable and IT Glue is a bonus

Technical skills required

• Experience with Microsoft 365, Active Directory and Microsoft Exchange.
• Experience troubleshooting environments with Microsoft Desktop and MAC Operating Systems
• Experience with troubleshooting networks - LAN and wireless networks, firewalls, DHCP, DNS and TCP/IP
• Brilliant with a support ticketing system and beating SLA targets

BenefitsWhat youll gain from joining us: At Solid Systems, were all about empowering our humans, and our clients, to live their best lives. Because life isnt about the job you do. Its about your achievements, the way you spend your time, and the legacy that you leave behind.

This Is Why We Offer Benefits Like

No matter which position you might be applying for, we want to see you growing as a person, reaching your full potential, and exceeding your own expectations through a culture of connecting and building human relationships.

• Above average annual leave
• Flexible work options, including remote/hybrid work environments and the potential for flexi-time wherever possible
• Regular compensation reviews - we reward great work!
• Monthly performance bonus based on productivity and technical excellence - You have a direct impact on generating more income- Study allowance & leave to ensure personal development through upskilling & certifications

On top of this, youll be working for a small company, where your work will have a real impact on our clients and the humans around you, and where there are tremendous opportunities for growth.