Operations/ Solutions Manager (Cape Town)

We are looking to recruit an Operations/ Solutions Manager to manage all aspects of contract logistics operation to ensure:

Daily cost control, including actual heads not exceeding authorized, and no overtime.
Contractual obligations and SLA/s consistently achieved.
Credibility and trust relationship developed with clients resulting in satisfied client that renew with us
Multi-skilled, motivated and productive staff with low staff turnover.
All aspects of compliance, including HSE and QMS managed and compliant at all times

Qualification Required

Grade 12
3-year Logistics, Engineering or Supply Chain Management degree, or 3-year equivalent diploma

OR; 3-5 years minimum relevant experience in industry with in-depth experience in all job-related requirements listed below

Experience Required

3-5-years' experience and effective working knowledge of a Warehouse Management System Or ERP system
Operations: Extensive knowledge and hands on skill related to Inbound, Stock Management, Outbound /Order Fulfilment, Return processes, effective Packaging, excellent facility housekeeping (5S) and batch andexpiry control;
Stock Management includes Audits (perpetual and wall to wall), SKU Master maintenance, SKU Consolidation, Slotting (based on ABC analysis, volumetric and product categorization), Space Utilization Density Measurement, Pick-face Replenishment Strategies, Batch and Serial Number Management, Expiry management (First Expiry First Out), and daily DSV system to Client system variance measurement, investigation and alignment
Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures;
Management: Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably;
Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations;
Compliance: Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements;
Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure;
SHERQ: Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Safety, environment and facility compliance/risk mitigation. Basic knowledge and experience of QMS such as ISO [Phone Number Removed]; and 18001;
HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes intermediate knowledge of Industrial Relations and Processes;

Duties/ Responsibilities

Manage and take ownership of operation/s to:

Consistently achieve or exceed EBIT targets
Ensure high level of training and safety awareness on site to avoid safety incidents whereby people, equipment or facility are accidentally damaged
Drive monthly cost reviews, tracking and trend measurement at line item level to ensure costs are challenged and every effort is made to avoid or reduce them from month to month
Ensure all unavoidable costs are controlled and fully recovered where possible via accurate and on time invoices, and all revenue is received on time and in full from clients with remittance supplied
Maintain operational performance and contractual compliance to consistently achieve agreed SLA KPI's and avoid any claims for losses and damages
Maintain frequent and excellent communication and effective expectation management with client
Ensure all client queries are documented, addressed and feedback provided to client within 24 hours
Maintain Internal and External Reporting of accurate and high-quality content and format
Identify, drive and implement improvements in support of productivity cost savings
Effectively manage Quality Management Systems (ISO) in accordance with DSV company policies, procedures and specific audit requirements
Ensure Corrective and Preventative Action reports and register are kept up to date
Ensure facility, processes and documentation in constant audit readiness so that we always pass audits with no major findings. Audits include ISO, Ops Assessments and TAPA
Proactively maintain all facility, equipment and systems to ensure safety and business continuity
Effectively performance manage and lead your team to ensure they are trained, productive and have high morale, with full adherence to Site Rules, BCEA, LRA and code of conduct
Ensure regular documented two-way communication sessions with management and supervision of all areas (at least weekly)
Ensure effective succession planning in place down to and including team leader level
Maintain and drive culture of Ops Excellence with ongoing OTP, SPQRCE and 5S (housekeeping) in Workplace
Maintain a staff recognition program with monthly feedback
Ensure all people on your site (clients, staff, contractors, visitors etc.) fully adhere to Site Rules, OHSA and good safety practice to safeguard their health, DSV and client property, and prevent resultant claims
Ensure MHE is shared as much as possible, all underutilized MHE is returned, and MHE is well maintained and not abused whilst on site.

Inventory Management

Ensure inbound processes are accurate and completed in full so that SKU's are correctly identified and put-away accurately in correct locations
Ensure batch and serial number controls are effective

Added Advantages