Reference Number KFM250910-2
Job Title Spec-Savers The Gardens: Optical Assistant
Job Type Contract
Business Unit Spec-Savers South Africa
Department Retail Practices
Number of Positions 1
Location - Town / City Port Elizabeth
Location - Province Eastern Cape
Location - Country South Africa
Minimum Education Level Grade 12 | National Certificate
Job Category Retail
Job Advert Summary
As an Optical Assistant, you will be the first point of contact for our patients and customers. Your role involves greeting visitors, assisting with appointments, providing product recommendations, and ensuring a smooth, welcoming experience from start to finish. Youll play a key part in maintaining excellent service standards while supporting the day-to-day operations of the store
Minimum Requirements
- Matric certificate (Grade 12) or equivalent qualification is required.
- Additional training or certification in customer service, administration, or healthcare is beneficial but not essential.
- Fluency in English is required, and the ability to communicate in additional South African languages is an advantage.
- Must be willing to work flexible hours, including weekends and public holidays.
- A professional, well-groomed appearance is essential, as you will represent the practice.
- Strong communication and interpersonal skills are a must.
- A friendly, professional attitude with a focus on providing excellent customer service.
- Highly organized with strong attention to detail.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Basic computer skills, including proficiency in email, Microsoft Office, or similar software.
- A willingness to learn about optometry products and services.
- Previous experience in retail, healthcare, or customer service is preferred.
- Familiarity with point-of-sale systems and handling cash transactions is advantageous.
- Experience using booking systems or patient scheduling software is a plus.
Customer Service and Patient Interaction
- Greet patients and customers warmly upon arrival, creating a welcoming atmosphere.
- Assist with answering inquiries about services, products, and appointments.
- Provide information about frame styles, lens options, and optical accessories.
- Guide customers through the frame selection process, considering their preferences and prescriptions.
- Address and resolve customer concerns or complaints professionally and promptly.
- Schedule, confirm, and manage patient appointments efficiently.
- Maintain an organized and up-to-date appointment calendar.
- Communicate appointment details and reminders to patients.
- Perform front-desk duties, including answering phone calls and responding to emails.
- Manage patient records, ensuring accuracy and confidentiality.
- Handle medical aid queries and assist with claims or billing processes.
- Prepare and distribute invoices or receipts.
- Process sales transactions accurately using the point-of-sale system.
- Handle payments, including cash, card, and medical aid claims.
- Promote and upsell optical products, such as contact lenses, cleaning solutions, and eyewear accessories.
- Maintain a clean and organized front-of-store and waiting area.
- Monitor stock levels of optical products and accessories and notify management of shortages.
- Ensure proper display and arrangement of frames and other products.
- Prepare patients for eye examinations by collecting relevant medical and vision histories.
- Assist with pre-testing procedures, such as taking measurements or administering basic tests if trained to do so.
- Coordinate with the optometrist to ensure smooth patient flow and optimal service delivery.
- Adhere to all healthcare and optometry practice regulations and standards.
- Participate in training sessions to stay updated on products, procedures, and industry trends
