Specialised Recoveries Officer

Job Classification

Specialised Recoveries Officer- 128997

Based in Sandton, Durban or Cape Town

Job Family

Credit

Career Stream

Credit Recoveries

Leadership Pipeline

Manage Self: Technical

FAIS Affected

Job Purpose

To execute the compliance function for Collections and Recoveries through monitoring; exception reporting and developing networks; providing advice to minimise regulatory; reputational and compliance risk and endeavour to avert potential litigation /penalties and ultimately increase shareholder value for the Bank.

Job Responsibilities

Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with client and authorised third parties.
Reduce and manage loss ratio by applying the appropriate actions including drawing daily reports and distributing to relevant stakeholders.
Maintain client satisfaction by responding to general queries on risk or arrears timeously.
Contribute to team dynamics by sharing knowledge and ideas.
Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.
Prioritise customer accounts by grading all accounts into risk categories and age analysis.
Minimise potential loss to the bank by implementing the collection process and strategy.
Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.
Escalate high risk matters (liquidation, deceased estates, absconsion, alienation, debt review, bad debt write-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.
Improve workflow and time management efficiencies by proactive planning and implementing controls and processes.
Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Contribute to achievement of Business Unit objectives and financial results by providing the appropriate information timeously to relevant operational areas and sharing knowledge and insight where required.
Ensure delivery of quality service by setting quality assurance standards aligned to business strategy in line with Best Practice, ensuring data integrity through spot checks and self-reviews and using the appropriate communication channels.
Ensure to obtain stakeholders buy-in by understanding stakeholder expectations, providing regular feedback, recommending appropriate solutions and assisting in the implementation and monitoring of outcomes.

Job Responsibilities Continue

Build and maintain relationships with internal and external stakeholders by identifying needs and operating within Service Level Agreements (SLAs) and deadlines.
Build trusting working relationships by regular communication, giving constant feedback and supporting others.
Co-ordinate internal & external stakeholders and present weekly and monthly reports to senior management and various stakeholders.
Contribute to mitigation of risk by gathering and analysing data, identifying the risks, communicating and presenting findings, device, implement and monitor appropriate solutions.
Monitor adherence to regulations, policies and procedures by gathering and analysing management information, identifying non-adherence, communicating and formulating appropriate solutions.
Ensure compliance with collections and recoveries policies and sub-policies legal foreclosure procedures and mandates by analysing on losses per account.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc).
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

People Specification

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

Certificate: Credit Management and/or

Relevant Bachelor's Degree in Law, Credit, Banking and / or Finance.

Essential Certifications

Preferred Certifications

Minimum Experience Level

3-5 years industry related experience

Technical / Professional Knowledge