Purpose Statement
- To minimise bad debt, enhance profit and mitigate and control risk for Capitec Business Bank through:
- Taking ownership for and providing specialist expertise during analysis, monitoring, and reporting of the book segmentation, tactical strategies, campaigns (calls/digital) and solutions for pre-delinquent, collections and recoveries.
- Identifying trends and root causes of arrears and/or downgrade reasons and triggers and client credit portfolios.
- Monitoring and enabling appropriate arrears treatments and actions.
- Identifying, quantifying, analysing and reporting on book trends and reasons/triggers for arrears, excess, risk grade changes, downgrades, write-offs and provisions.
- Identifying and quantifying high risk portfolios, clients and industries in distress.
- Providing specialist expertise towards the designing, implementing and monitoring optimal risk management solutions, policies and procedures.
- 3 - 5 years within an ongoing-risk or credit management or finance / credit operational environment.
- Applying data for reporting and monitoring purposes.
- Credit and business analysis experience and influencing processes, policies and procedures.
- Consumer and complaint resolutions.
- 5+ years of experience in an ongoing risk management role, in a credit environment.
- Drafting business processes, policies and procedures.
- Process efficiencies: Draft of idea documents and business specifications.
- Credit book monitoring and reporting.
- Case study and root cause analysis.
- Experience in granting, collections and/or recoveries and/or intuitive / judgemental credit environment within the financial services sector.
- Knowledge of / experience in commercial law.
- Bachelor's Degree in Accounting - Financial Accounting or Statistics
- Honours Degree in Accounting - Financial Accounting or Statistics
- Good understanding of credit and corporate legislation and processes.
- Banking and financial services industry practice.
- Collateral variants / types of processes.
- Risk management / disaster recovery and business continuity practices.
- Operations and process management.
- National Credit Act (NCA).
- Retail and/or Business credit products (Fixed term and facilities).
- Collections and/or recoveries systems and processes.
- Reporting and data analytics.
- Retail and Business credit products (Fixed term and facilities).
- Collections and recoveries systems and processes.
- Credit risk management throughout the credit life cycle (granting to book sale).
- Consumer Protection Act (CPA).
- Banks Act and Basel III Risk Framework.
- Protection of Personal Information Act (POPI).
- Debt Collectors Act (DCA).
- Capitec Banks Credit Policies.
- Capitec Bank's banking system (Front- and Back-End).
- Programming language SQL and database structures.
- Knowledge of Capitec Banks Centralised Collections systems and processes.
- Analytical Skills
- Attention to Detail
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Numerical Reasoning skills
- Problem solving skills
- Clear criminal and credit record
