To provide administrative support to the Store Administrator by ensuring efficient and accurate handling of daily admin duties, while maintaining excellent customer service and contributing to smooth store operations.
Knowledge
Key Competencies:
- Junior Admin roles and responsibilities
- Current campaigns and promotions
- Identifying fraudulent documentation
- Company payment types and financial systems
- Excellent telephone and interpersonal etiquette
- Attention to detail and high accuracy
- Integrity, reliability, and honesty
- Calm under pressure and able to multi-task
- Positive attitude and team player
- Well-groomed and professional appearance
- Customer Service
- Greet customers professionally
- Handle incoming calls within 3 rings
- Provide accurate information and handle queries courteously
- Daily Admin Functions
- Debtors & Creditors processing and reconciling
- Capturing and authorising invoices, credit notes, and EFTs
- Run daily end-of-day reports
- Filing of all documentation (invoices, GRVs, IBTs, credit notes)
- Monitor and report outstanding items
- Cashbook & Banking
- Process and capture various payment methods
- Balance cash and floats daily
- Conduct float handovers and order change as needed
- Handle deposits, receipts, gift cards, and refunds
- Prepare and file banking documentation
- Document Management
- Monitor, collate, scan, and file documents daily
- Fax and email documents to internal and external stakeholders
- Ensure completeness and correctness of documentation
- Support Functions
- Maintain housekeeping and office area standards
- Order and check stock of admin/cleaning materials
- Assist with staff clothing orders and archiving
- Process online credit facilities and related invoices
- Ad-hoc Duties
- Provide admin cover when the administrator is on leave
- Perform other reasonable duties as assigned by management
- Required to work certain Saturdays and Public Holidays
- Participate in stocktakes
- Overtime may be required
- Must be presentable (front-line role)
- Handle and report cash variances
- Ensure accuracy of daily filing and month-end readiness
- Safeguard campaign promotional items
- Alert managers to fraudulent activity or payment discrepancies
Minimum Requirements:
Education
- Grade 12 (Matric) Essential
- Bookkeeping Diploma Advantageous
- 6-12 months administration experience in a retail environment Essential
- 1-2 years retail admin experience Preferred
- Drivers licence and own vehicle Advantageous
- Basic Bookkeeping
- Strong administrative and filing skills
- MS Office proficiency (Outlook, Word, Excel)
- Familiarity with financial systems (PROIV) and in-house systems (EVAR, Sharepoint, ESS)
- Ability to handle various payment methods (cash, debit/credit cards, buying aids)
