The Invictus Education Group is seeking a proactive and student-focused Student Support Administrator to join our Distance Campus team in Umhlanga.
This in-office role is pivotal in ensuring a seamless student onboarding experience and providing ongoing support throughout the students learning journey. The successful candidate will play a key role in reinforcing communication and engagement from registration through to completion, helping students stay informed, motivated, and on track.
Requirements
Essential Qualifications & Experience:
A minimum of 2 years work experience in a customer service role and one year experience within the private education sector. A completed tertiary qualification will be an advantage.
Essential Skills
- Strong computer and systems literacy
- Problem solving skills
- Strong administrative skills
- Strong interpersonal, verbal, and written communication skills
- Service delivery orientation
- Ability to analyze and report on data.
- Advise on initiatives to improve/close service delivery gaps
- Ability to advise on initiatives to improve/close service delivery gaps
- Ability to work under pressure
- Patient, empathetic and helpful
- Sense of urgency
- Organized
- Sense of urgency
- Attention to detail
- Ability to work independently
