Duties & Responsibilities
- Setting and management of service delivery standards.
- Lead, motivate, train and develop a team of staff.
- Implement and maintain operational controls in line within budgetary requirements.
- Ensure quality of food preparation, presentation and service is up to Tsebo Catering standards by meeting all quality star grading standards.
- Ensure all Tsebo Catering Solutions policies and procedures are complied with.
- Daily HR and IR issues (including training, development & performance management).
- Analyse and pre-empt client needs and possible complaints.
- Take responsibility for all functions by organising, preparing & co-ordinating.
- Management of all administration, finances, debtors, budgets, etc.
- Process paperwork.
- Monthly P & L.
- Relationship building with the client and customers on a daily basis (essential).
- Must be able to work long hours and over weekends should there be a need.
- Stay abreast of latest food trends and best practices.
Skills and Competencies
- Attention to detail
- Client service orientated
- Business management principles
- Excellent people skills
- Strong judgement and problem-solving skills
- 1-2 years previous experience within a Commercial/ Industrial establishment.
- A minimum of 3 years management experience in catering.
- Computer literacy MS Excel and MS Word
- Financial acumen
Qualifications
- National Senior Certificate (Matric)
- Relevant qualification relating to Hospitality Management or Food and Beverages
