Supervisor PSD Planning & Testing

Title

Supervisor PSD Planning & Testing

Job Description
Day to day management of the PSD planners & Testers ensuring KPIs are set, performance management process is followed, and internal policies and quality standards are always adhered to.

Manage catch net process in respect of Dormant units to ensure units these are resolved in line with SOP

Ensure diligent & accurate onboarding/maintenance of new/existing fleet customers profiles, including welcome mail as required

Ensure accurate diagnosis of unit faults to ensure 1st time resolution and prevent unwarranted repairs

Ensure continuous execution of pro-active repair campaigns, including analyzing data, building data files, aligning planners and daily reporting on progress

Manage the aging of pending repairs in line with departmental service levels

Ensure alignment with planning and technical services to ensure efficient ways of working to effect repairs in regions where dedicated technicians are not available.

Ensure that dedicated repair technicians are utilized optimally by effectively managing the booking scheduling/confirmation process, reducing number of rejected cases, managing the pending repair backlog and compliance with regular preventative maintenance agreements

Manage National resolution times of repairs in line with departmental service levels

Education

Languages