Snr Manager: Supplier Contract Man

Structural Information

Core Description

Responsible for Tactical/Operational and or Strategic Supplier relationship management. Including amongst others managing relationships between business (tactical/operational and strategic units) and suppliers as well as supplier performance. Ensuring that suppliers deliver against contractual SLAs and requirements of business units in achieving objectives. Managing escalations/disputes between Suppliers and Business users and ensuring resolutions to disputes by being points of experts and reference for contracts and associated BOQ or statements of work.

Job Responsibilities

Tactical/ Operational supplier relationship management

• Ensure supplier execution against SLAs/ operational requirements (between regions and suppliers) and monitoring and improving performance management frameworks of contracts
• Manage poor performance of suppliers using remedial actions/ plans and or contractual mechanism, e.g. penalties
• Ensure and facilitate equal work allocation to suppliers by engaging both operations and Suppliers
• Determine and monitor execution capabilities of suppliers by tracking capacity, working with suppliers to increase capacity as required by operations
• Facilitate continuous engagement with Suppliers and become a single point of contact for Suppliers on all contractual issues
• Dispute resolution
• Manage team

Strategic supplier relationship management:

• In line with the defined procurement strategy, manages the identification, classification and categorisation of suppliers
• Is responsible for supplier relationship management and performance management
• Executes supplier development activities
• Identifies and recommends supplier innovations, value release initiatives and manages implementation, and track benefits
• Assesses and defines the supplier risk management plan and mitigation actions

Manages internal customer relationships

• Supports the management of internal client feedback and query resolution on supplier performance
• Administers periodic surveys to measure customer feedback for continuous improvement
• Within the framework of the cross functional sourcing and supplier development teams, closely develops and manages the relationship with internal clients
• Improves and reinforces procurement's profile and recognition within the internal customer community
• Acts as a source of expert market knowledge, insight and advice to customers

Manages contract compliance and payment terms as per Openserve policies

• Closely monitors contract compliance and flags areas of non-compliance for corrective action
• Identifies methods for optimising user compliance and customer satisfaction
• Manages all administration relate to suppliers including in instance payments, reporting and contractual compliance

Manages people performance and development

• Manages the performance, development and implementation of his/her team's learning and growth plans and provides coaching and mentoring to ensure ongoing learning and development
• Provides comprehensive advice, insights, guidance and service on best practice procurement and SRM

Strategic and adhoc

• Ensure process and systems were applicable are designed and implemented to increases efficiencies
• Where required enter into strategic contract development in conjunction with key stakeholders through to negotiations
• Facilitate all contract improvements and ensure contracts are aligned to strategic and operational requirements

Competencies

• Acting Decisively
• Demonstrating Self-Insight and Awareness
• Driving Continuous Improvement
• Controlling Costs

Core Competencies

FUNCTIONAL KNOWLEDGE

Spend & Demand Analysis; Drafting of Scope of Work; Supply Market & Competitor Analysis; Value Chain & Total Cost Analysis; Strategic Category Management; Value Identification; Tendering; Contracting/ Legal; Reporting & Procurement Controlling; Procurement Applications & MDM; Operational Contract Management; Supplier Relationship; Procure to Pay; Spot Buy e-Sourcing; Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost management; Must have a good understanding of the ICT industry, with a focus on the telecommunications market and trends; An understanding of ICT sector guides and B-BBEE codes; Good understanding of telecommunications trends and developments

Functional Skills

Communicating with Impact; Drive for Results; Team Working; Customer Management; Building Relationships; Project Management & Planning; Strategic Agility; Challenging & Influencing; Adherence of Process & Policy; Business and financial analysis; leading High Performance Teams; Managing & Leading Change; Negotiation skills; Ability to develop strategic relationships and maintain professional relationships with suppliers and stakeholders

ATTITUDES/ LEADERSHIP COMPETENCIES

Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical Approaches, Continuous improvement

Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks

Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities

People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Developing people, Convincing people; Interacting with people

Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working Values Aligned with Openserve Values

Education

• NQF 6: 3 year Diploma/ National Diploma

Experience

• 7 Years relevant experience, of which at least 2 years on management level

Certifications

• CIPS level 6

Special Requirements

Physical Requirements

Key Stakeholders

• Corporate Governance
• HR
• Finance
• IT
• Openserve Business Operations
• Commercial and Sales
• Legal Services
• Suppliers
• Industry and regulatory bodies

Additional Information

Special Requirements:

• Must have a good understanding of the ICT industry, with a focus on the Telecommunications market and trends.
• Experience in the ICT/ Openserve sourcing environment with large scale sourcing projects exposure
• An understanding of the Preferential Procurement Framework Act, NDP, NIPC, ICT sector guides and B-BBEE codes Detailed knowledge of telecommunications next generation network market and trends
• Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost management
• Experience in building and managing long term internal and external business relationships