Department Info Join the dynamic Supply Chain Department at Terumo EMEA, where we bring together Supply Chain Planning, EDC Warehousing, Transport, and EMEA Customer Service into a cross-functional, end-to-end global partnership.
Our mission is to ensure seamless product availability and customer satisfaction across the regio of South Africa.
Job Summary As a key member of the Terumo Supply Chain team, the Supply Chain Supervisor focuses on building strong customer relationships and effectively managing team performance. The role also involves leading and continuously improving inventory planning, 3PL warehousing and transportation, and customer service processes across Terumo South Africa."
Job Responsibilities Customer Service Excellence
- Lead and guide the Customer Service team to deliver seamless support aligned with EMEA strategy.
- Organize and manage the local team, fostering a collaborative and high-performing environment.
- Coach and develop team members to maximize their skills and ensure effective teamwork.
- Actively support sales follow-up and take actions to drive optimal results.
- Monitor and improve service levels through KPI-driven performance management.
- Ensure accurate order management for tenders, applying BU pricing policies and adhering to procedures.
- Collaborate with TE Demand Planning and Sales to align inventory targets with customer service goals while minimizing write-offs.
- Regularly review stock levels, ensure KPI compliance, and report financial deviations.
- Identify supply and logistics risks and implement mitigation strategies.
- Conduct business reviews with 3PL partners, ensuring SLA adherence and performance tracking.
- Work with TE Transport to develop cost-effective logistics strategies.
- Monitor shipments, proactively resolving delays and risks at country level.
- Track and improve shipping costs in collaboration with stakeholders.
- Partner with MEA Customer Service & Tender Office Manager to shape strategic direction.
- Provide regular updates to management on key issues, performance, and opportunities.
- Participate in affiliate management meetings to ensure strategic alignment.
- Collaborate with regional BUs, S&OP, Finance, Warehouses, Legal, and Management.
- Ensure compliance with reporting standards, quality controls, and J-SOX requirements.
- Lead continuous improvement initiatives within the supply chain function.
- Demonstrate strong leadership and change management capabilities.
- Take on additional responsibilities as needed to support new opportunities.
Profile description:
You are a seasoned professional with a strong background in customer service and supply chain management. You bring strategic insight, operational excellence, and a passion for delivering best-in-class service. Specifically, you offer:
- Bachelor's or Master's degree in Business Management, Economics, or a related field.
- Proven experience in supply chain, logistics, and customer service, with a minimum of 3 years in people management.
- Strong leadership and change management skills, with the ability to motivate teams through transformation.
- Proficiency in Microsoft Office and advanced knowledge of SAP (required), with a willingness to work with various digital tools.
- A customer-centric mindset and a results-driven approach, with experience in process optimization and lean methodologies.
- Excellent communication and presentation skills, with the ability to influence and align stakeholders.
- Fluent in English, both written and spoken.
- Willingness to travel occasionally (approximately 4 times per year, subject to business needs).
We offer:
At Terumo EMEA, we offer more than just a job:
- A collaborative and international work environment.
- Opportunities for professional growth and development.
- A chance to make a real impact in a global healthcare company.
- Competitive compensation and benefits tailored to your experienc
- A position based in Johannesburg
Contact Person
Elise Jacquemyn
Talent Acquisition Business Partner EMEA
