Key Responsibilities
- Leadership: Lead team members to achieve strategic objectives and implement the client vision for the Communication Centre.
- Client Servicing: Ensure adherence to SLAs, handle technical and escalated enquiries, and foster collaboration between teams.
- Decision Making: Prioritize tasks, analyze data for informed decisions, and manage workflow efficiently.
- Managerial Functions: Oversee performance management, recruitment, and general people management.
- Coaching & Training: Provide ongoing coaching, identify training needs, and develop team members through structured plans.
- Matric/Grade 12
- Relevant financial qualification and completion of Regulatory Exam 1
- 3-5 years of Investment experience with strong product and process knowledge
- Proven Call Centre management experience preferred
- Client-focused with strong communication skills
- Ability to drive results and cultivate innovation
- Relationship building and client service orientation
- Analytical thinking, problem-solving, and leadership skills
- Proficiency in multitasking and working independently
