Credit Support Officer

Job Requisition Details

REQ#141010

Location: Johannesburg, Gauteng

Closing Date: 24 July 2025

Talent Acquisition: Bongiwe Mchunu

Job Family

Credit

Career Stream

Credit Management

Leadership Pipeline

Manage Self: Operational (MSO)

FAIS Affected

Job Purpose

To consistently deliver excellent support to all stakeholders by providing timeous and accurate information.

Job Responsibilities

Deliver various Credit Support, Portfolio Management and Administrative services effectively within agreed turnaround times and quality standards within the National Facility letter team
Effective time management to ensure volume standards are met
Ensure stakeholder satisfaction by providing accurate data and information recording and capturing on systems and letters
Extract, action and distribute required reports and necessary information within set timelines
Achieve high quality output of all tasks or activities performed and provide satisfactory service to the stakeholders
Effective and consistent adoption of transformational processes, technology or initiatives deployed into the business
Be a strong and consistent teamplayer who plays a supportive and collaborative role which contributes to efficient operation of internal team and stakeholder business divisions
Ensure continuous self development and upskilling to enable optimal performance and value add to the business
Improve operational effectiveness and better client satisfaction by contributing, participating and providing insights when required
Provide support to colleagues and share required knowledge to ensure team success and satisfactory service to the frontline
Proactive management and actioning of tasks as deemed appropriate from time to time.
Add value to the Bank by identifying opportunities to improve or enhance processes and recommending improvements and supporting implementation of ideal solutions in the business.

Essential Qualifications - NQF Level