Agent: Internet Banking Support

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here !
• Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To provide Business Bank clients with excellent end to end Internet Banking experience by providing technical telephonic support ensuring that processes and procedures are adhered to and processing internet banking administration.

Experience

Minimum:

• 2 yrs work experience in a client focussed or call centre type environment
• Dealing with customer enquiries.

Ideal:

• Experience in a financial or banking environment
• Basic technical/systems knowledge and experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal Or Preferred)

• A relevant tertiary qualification

Knowledge

Minimum:

• General office administration

Ideal:

• Chat bot channels of communication

Skills

• Communications Skills
• Problem solving skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Administration Skills

Conditions of Employment

• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.