Support Resource Officer

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Support Resource Officer

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ER24 Contact Centre 124 | Rivonia | South Africa

Closing date: 08/08/2025

Number of positions: 1

Recruiter name: Silindokuhle Bawuti

Reference number: 60917

Workplace Type: On-site

Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To assess and coordinate emergency vehicles or calls to ensure a timeous response to incidents logged on Computer Aided Dispatch (CAD). To assist in receiving , prioritise and log emergency and non-emergency telephone calls and to determine the appropriate level of EMS assistance

KEY RESPONSIBILITY AREAS

Dispatch vehicles according to the CAD system

Assist in receiving, prioritise, logging, and processing all calls and alerts received

Provide basic contact centre administration

Required Education

ESSENTIAL EDUCATION: Grade 12

DESIRED EDUCATION: BAA/ Level 3 first aid Certification

Required Experience

ESSENTIAL MININUM EXPERIENCE: Contact Centre / Emergency Contact Centre exposure

DESIRED EXPERIENCE: 1 3 years dispatching in an EMS contact centre

Required Job Skills And Knowledge

Computer literate (Microsoft Office)
Dispatching of vechicles
Emergency Care
Typing Skills
English language (written and verbal)
Geographical locations
EMS environment
Telephonic and email etiquette

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

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