Are you a technically minded professional with a passion for systems, data, and engineering support? We're seeking a highly skilled and proactive SAMP Support Technician to join our dynamic team and play a key role in the implementation, support, and optimization of the SAMP platform across client sites.
This is a hands-on role focused on helping clients maximize the value of their engineering data through system configuration, data analysis, troubleshooting, and user training.
- Implement and configure SAMP instances at client sites, including:
- Functional Location (FL) & Inspection Location (IL) setup
- Dashboard configuration, QCP creation, dynamic images, and risk assessment setup
- Check sheet creation and inspections capture
- Provide frontline technical support and resolve client issues via support tickets
- Monitor data quality and integrity across the platform
- Perform data analysis to identify inefficiencies and engineering-related issues
- Deliver hands-on system training and develop user-friendly training materials
- Guide clients through system workflows including survey events, action tracking, and inspections
- Recommend enhancements to improve system usage and client workflows
- Promote and enforce safety standards and risk mitigation practices in line with HSEC plans
- Collaborate with engineers, graduates, and other internal teams to ensure smooth service delivery
- Reports to: SAMP Operations Lead
- Works closely with: Service Engineers, Graduates, Clients
- Maintains cooperative relationships with internal teams and external stakeholders
Qualifications:
- National Diploma in any Engineering discipline (essential)
- Experience working in engineering, technical project, or business support environments
- Prior experience with data entry, system support, or platform management
- Strong analytical skills and the ability to generate insights from data
- Proficiency in MS Excel, Google Sheets, and platforms used for project tracking (e.g., MS Project, Google Suite)
- Ability to develop process improvements, troubleshoot technical issues, and train users
- A strong focus on client service, teamwork, and knowledge sharing
- Organized and deadline-driven
- Strong problem-solving skills with a continuous improvement mindset
- Comfortable leading or guiding others and coordinating activities
- Strong communicator with a collaborative, can-do attitude
Why Join Us?
- Be part of a forward-thinking team focused on engineering excellence
- Work directly with clients on live projects and impactful engineering solutions
- Gain exposure to diverse environments and contribute to process optimisation
- Lead by example, grow professionally, and share your expertise
