Date: 11 Jun 2025
Location: Bellville, Western Cape, ZA
Company: BCXP
Business unit, Department, Reporting
Business Unit: CPS
Department: EIS
Reports to: Senior Manager
Core Description
To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific)
Key Deliverables / Primary Functions
- Execute to the Managed Services business plan and strategies.
- Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
- Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
- Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
- Assist with project delivery.
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist colleagues and contribute to the quality and values
- Drive a proactive culture to reduce common causes of operational problems.
- Understand the requirements of being part of a 24x7 on-call operation
- Operates closely with associated infrastructure service teams to meet SLAs and resolve problems
- Technical ability to perform firmware hardware upgrades on server platforms
ICT Knowledge
Infrastructure Technology
Risk Management
Teamwork
Communication
Core Behavioural Competencies
Working with people
Applying expertise & Technology
Delivering Results & Meeting customer expectations
Analysing
Deciding & Initiating Action
Culture Match
Job Match
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Relevant IT certification
Experience
3 years experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)
OR
5 years experiences in particular field of speciality within a large and highly complex organisation ((cloud and platform support)
Certifications
Microsoft/MCSE
VMware Vcenter and ESXI
XEN servcer
Experience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration
Hyper-V
Perform patching using Microsoft best practise patching tools eg WSUS / SCCM
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control
0
Level of Engagement
Operational/Technical
Special Requirements / Employment Condition
Valid Drivers license
Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Full-time Client Based Position
Billable
Apply now
