Systems Engineer III

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10, 500 employees. For more information, please visit www.igt.com .

Responsibilities

• Assist with technical design of IGTs systems solutions on Bingo primarily and on Advantage both onsite & cloud solutions.
• Responsible for any technical clarifications required.
• Responsible for the rostering of the Bingo Engineers as well as ensuring the on-call register is completed for the engineers.
• Assist with scheduling and implementation of maintenance plans, upgrades and site visits at Bingo sites physically and remotely to ensure the best security and server practises are followed based on the guidelines of the US recommendations.
• In charge of deployments and upgrades of IGTs systems solutions, according to the project handbook and planning thereof.
• Raise any differences regarding project solution design/handbook to the Service Delivery Manager (SDM).
• Scheduling and overseeing that Bingo Sites hardware and software are maintained and serviced proactively.
• Perform site inspections as a prerequisite for on-site missions, to ensure productive deployments.
• Keep Salesforce (SF) tickets up to date and manage of tickets proactively.
• Is responsible to participate post-mortem with SDM / Sales.
• Responsible for technical training to internal IGT System Team members and any customer training that might be required.
• Responsible for labour estimates for our system solutions (excluding project management, training, go-live assistance) supporting the pre-sales process.
• Update the technical architecture library on the portal.
• Close cooperation with SDM to leverage the partnership with our clients.
• Feedback about scheduled Bingo installations & weekly tasks to SDM.
• Provide pending issue list on Bingo sites weekly.
• Provide regular status-updates to SDMs.
• Support of IGTs Systems solutions during and after business hours.

Closely work with the global support organisation, provide local expertise on customer issues.

• All reported issues to be logged as a ticket (TKT) in salesforce (SF).
• TKTs need to be troubleshooted and resolved within the given response times

and target resolution times.

• For all tickets you need to ensure proper follow-up and escalate issues to peers,

or cross region and even management where required.

• After TKT-resolution the undertaken measures need to be logged in SF.
• Time tracking towards TKTs has to be done to serve stats on customer

dedication.

Qualifications

• Higher technical education (bachelor) or 5+ years of experience in similar job role
• Proper communication skills
• Fluent English
• Willingness to travel up to 50%
• Professional customer facing behaviour.
• High level of flexibility
• Open minded
• Used to work structured.
• High level of self leadership

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .