Ops Spec: Systems Engineer (Cloud&Infra)(MD)

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Date: 24 Apr 2025

Location: Centurion, Gauteng, ZA

Company: BCXP

Business unit, Department, Reporting

Business Unit Solutions Department Enterprise Infrastructure Solutions Job grade S6

Core Description

To support customer technical solutions by providing general technical support, maintenance and troubleshooting on customer systems under guidance of technical specialists.

Key Deliverables / Primary Functions

• Collaborate with associated infrastructure service teams to meet SLAs and resolve issues.
• Manage and support Microsoft Remote Desktop Services.
• Manage and support Azure Virtual Desktop Services.
• Manage and support Citrix Virtual Applications and Desktop Services
• Manage and support Citrix Netscaler Services
• Manage and support Citrix Hypervisor
• Identity and manage service-related risks.

Core Functional Skills & Capabilities

Product Knowledge

Result Orientation

Communication

Problem management

Core Behavioural Competencies

Working with people

Adhering to principles and values

Delivering Results & Meeting customer expectations

Coping with pressures & setbacks

Following instructions & procedures

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science

NQF 4: Grade 12 National Diploma

Experience

Additional Education -Preferred /Advantage

3 years experience with exposure to financial service IT infrastructure

OR

5 years experience with exposure to financial service IT infrastructure

Certifications

Azure Certification

ITIL Foundational V3/4

Citrix

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Engagement will all levels within the organisation, internal and external to the business.

Special Requirements / Employment Condition

Valid Drivers license

Willingness to be on standby

Workplace / Physical Requirements

Hybrid Remote Worker

Billable

BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.

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