- Providing technical support to users experiencing problems with software applications. This may involve troubleshooting issues, diagnosing and fixing bugs, and providing assistance to users with various technical problems.
- Maintaining documentation, including user guides, troubleshooting guides, and technical specifications.
- Performing regular maintenance tasks, such as checking log files, monitoring system performance, and applying software updates.
- Participating in the planning and implementation of software upgrades and updates. This may involve testing new versions of software applications and working with software developers to ensure that changes do not negatively impact the user experience.
- Collaborating with other IT staff and software developers to resolve issues and improve software applications.
- Participating in meetings with users, software developers, and other IT staff to discuss issues and identify solutions.
- Providing training and assistance to users on how to use software applications.
- Matric
- Relevant tertiary qualification
- 15+ years of experience in the system operations environment
- 15+ years of experience in the software development environment
- Ability to Identify service managers
- API Manager
- Redis
- Rabbit MQ
- Problem solving
- Fault Finding
- Attention to detail
- Adaptability.
- Curiosity
- Persistence:
- Patience
- Resourcefulness
