Location: Midrand
Duration: 12 months
Main Responsibilities
- The Systems Engineer will be required to compile granular deployment plans containing step by step technical detail for change implementations.
- Successful implementation of the self-compiled or alternate engineer compiled deployment plans.
- The applicant will become involved in delivery & support of cutting-edge projects within the telecommunications industry and will assist within the team with the analysis and design of new and enhanced roll-outs of the latest Releases and Patches.
- Support integration and deployment of new interfaces, solutions and innovations.
- Support large complex projects to ensure dependencies on the CORE system is technically sound and meet functional and non-functional requirements.
- Support enablement of new features via APIs and System Integrations.
- Works closely with architects and service designers to realise new solutions and services, to leverage the platform capabilities
Projects
- Ensuring project timelines are met
- Ensuring deployment plans are submitted on time
- Ensuring deployment plan implementation is completed correctly and on time
- Maintain and resolve Service Desk tickets as per the designated priority assigned
- Ensuring all work log detail and time spent reflects correctly using Remedy, Jira, ManageEngine Service Desk
Ongoing training and certifications to be completed as per Personal Development Plan
- 7-8 years of work experience as an engineer in a financial services environment
- Expertise in system support DEVOPS and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks
- Excellent communication and interpersonal skills.
- Strong organizational and time-management skills.
- Knowledge in ITIL Service Operations processes and Agile methodology. ITIL V4 Certification and Scrum fundamentals is an added advantage.
- Knowledge in mobile money systems, integrations or Financial systems
- Must be able to work without supervision & meet tight deadlines/schedules
- Good presentation skills, proactive & self-motivated
- Strong expertise in troubleshooting complex technical issues across software, hardware, and network environments.
- Experience in change implementation process.
- Proficient in using diagnostic tools, log analysis, and remote troubleshooting techniques.
- Familiarity with ticketing systems and support software (e.g., JIRA, Zendesk, or ServiceNow).
- Excellent communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical users.
- Strong problem-solving and analytical thinking skills, with a keen attention to detail.
- Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
- Customer-centric mindset and a passion for delivering exceptional customer service.
