Main Responsibilities
- Take full responsibility and supervisory of this contract
- Setting and management of service delivery standards
- Lead, motivate, train and develop a team of staff
- Implement and maintain operational controls in line/within budgetary requirements
- Ensure quality of food preparation, presentation and service is up to Fedics standards by meeting all quality / star grading standards in all areas of responsibility as per grading checklist
- Proactively manage the Q-pro & OSHACT compliance of this unit
- Ensure that tills and cash ups are running smoothly
- Ensure all Fedics policies and procedures are complied with
- Daily HR and IR issues (including training, development & performance management)
- Analyse and pre-empt client needs and possible complaints
- Take responsibility for all functions by organising, preparing & co-ordinating.
- Management of all administration, finances, debtors, budgets, etc.
- Process Fedics paperwork and compile & understand weekly & monthly P & L
- Relationship building with the client and customers on a daily basis (essential)
- Strong judgement and problem solving skills
- Excellent people skills
- Strong interpersonal and communicative skills (verbal and written)
- Flexibility with regards to working hours
- Attention to detail
- Client service orientated
- Business management principles
- Fully computer literate
- Excellent food/Chef skills and background
- Relevant tertiary qualification and/or equivalent level of competence
- Minimum of 3 years supervisory experience
- Standalone person on site
- Able to think on your feet
- Previous experience within a similar corporate environment
- Able to work shifts when required
- Strong in kitchen and functions
