Reporting for the Death Claims Committee and admin related issues to ensure that death claims are paid within the Service Level Agreement.
Requirements
- Matric
- Certificate of Proficiency on Retirement Funds or equivalent qualification (preferred).
- Bilingual (English and one other official SA language).
- 3-5 Years' experience in the retirement fund industry.
- Collate all relevant documentation accurately and timeously from the relevant stakeholders.
- Investigate and verify information provided by claimants ensuring correctness and compliance to legislative requirements.
- Engage with the relevant internal departments regarding the requirements for death claims to ensure that the claim is processed timeously.
- Prepare monthly death benefits payment reports for presentation at the Disposal of Death Benefit Committee.
- Follow-up with Death benefits beneficiaries where benefit payment documents are outstanding.
- Attend monthly Disposal of Death Committee meetings to provide input on death benefits payment reports.
- Keep abreast of legislative amendments and changes in the retirement industry as set out by the Financial Sector Conduct Authority (FSCA).
- Responsible for collecting signed death disposal resolutions from monthly Death Committee meetings and ensure that they are loaded on respective member records on the administration system.
- Responsible for dispatching benefit option letters to beneficiaries with benefits above a certain threshold and following up on such option within the set timelines.
- Liaise with administrators on the timing of processing death claims where payment options have been sent to beneficiaries.
- Refer beneficiaries who cannot be found to provide payment documents for external investigative tracing and manage the respective tracing status report.
- Liaise with Momentum death investigations team on death cases.
- Build and maintain relationships with stakeholders to ensure client retention and satisfaction.
- Deliver on service level agreements made with internal and external stakeholders in order to ensure that expectations are managed with client.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Provide regular reports on the delivery of services against agreed timelines and overall customer targets.
- Collate all Section 14 process documentations, accurately and timeously prepare for submission to the relevant stakeholders.
- Investigate and verify information provided stakeholders and ensuring correctness and compliance to legislative requirements.
- Engage with the relevant internal and external role players regarding the requirements for a successful Section 14 transaction (incoming and/or outgoing).
- Monitoring and regular updating of the Section 14 register.
- Monitoring and engaging the Risk Insurer in relation to payment letters for approved Permanent Total Disability claim and obtaining relevant documentations pertaining to the payments.
- Liaising with internal stakeholders to ensure implementation of the received Risk Benefits
