We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
- To see what life at Capitec is all about and complete a short assessment, please click here!
- Once you have completed the above finalize your application by clicking apply below.
- To effectively lead a team in the Capitec Direct Department to ensure effective selling of the various Capitec product and services in agreed set targets (via virtual channels). To ensure a client focused, high performance/high commitment environment is developed and sustained within the department.
Minimum:
- More than 2 years working experience in Capitec.
- Leading people to achieve goals and targets such as in services, sales, and customer facing organisations.
- Previous management or supervisory experience of leading a sales team.
- Experience in sales/credit/fraud environments would be an added advantage or
- Contact centre experience.
- Capitec Bank products and procedures
- Grade 12 National Certificate / Vocational in Grade 12 National Certificate
- Diploma in Business Management or Commerce
Minimum:
- Understanding of banking or financial principles and environment
- Leadership and people management principles
- Business performance drivers at this level
- Retail/consumer service environment
- Banking products and services
- Business Processes (Marketing/ Financial Management/ Human Resource Management)
- Basic telesales techniques and methods
- Sales principles and techniques
- Basic calculations
Capitec Bank policies, including:
- Disciplinary code and procedures
- KPA procedures and policies
- Adherence policies
- Online and cell phone banking process and technical frameworks (role specific)
- Capitec banking system
- Client relationship principles and environment
- Working knowledge of legislation relevant to banking environment (i.a.FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), Credit Granting Policy (CGP) (role spefic)
- Communications Skills
- Problem solving skills
- Leadership Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Attention to Detail
- Clear criminal and credit record
