Team Leader: Credit Rehabilitation

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Date: 20 Jan 2025

Location: Johannesburg, GT, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To manage and lead the Late Stage Rehabilitation team of Agents to optimally deliver on set organisational, departmental, and operational objectives, ensuring that an exceptional client experience is achieved and that all set policies, regulatory requirements and operational processes are implemented, followed, and adhered to.
• To take ownership for and deliver the operational results required.

Experience

Minimum:

• Minimum of 2 -3 years experience in a banking, retail, finance or client service environment.
• Experience in a role which required delegation, quality assurance and validating work, OR Previous leadership experience.

Ideal:

• 3+ years experience in banking, retail, finance or client service environment.
• Debt Review experience
• Proven experience in coordinating a team within a similar environment would be an added advantage
• Contact Centre experience and/or function relevant experience
• Debt Review experience

Qualifications (Minimum)

• A relevant tertiary qualification in Banking or Customer Management

Qualifications (Ideal Or Preferred)

• A relevant tertiary qualification in Banking or Customer Management

Knowledge

Minimum:

• Client credit life cycle
• Sound knowledge of the debt review environment including relevant legislation and regulations
• Sound knowledge of debt review and rehabilitation of clients
• Principles of customer service
• Customer Relationship Management

Ideal:

• Stakeholder relationship engagement and management
• Business acumen

Skills

• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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