Team Leader: Merchant Support

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To lead and oversee the commercial client care team to ensure the provision of high-quality service to all Capitec Bank business clients and merchants as well as support all Merchant Services sales staff.

Experience

Minimum:

• 2 years in call centre management role
• Previous supervisory experience

Ideal:

• 2+ years in a call centre management role

Qualifications (Minimum)

• A relevant tertiary qualification in Management or Communication

Qualifications (Ideal Or Preferred)

• Bachelor's Degree in Management or Communication

Knowledge

Minimum:

• Call centre management procedures and quality assurance
• Principles of customer service
• Card Machine / Transactional environment
• Vendor management

Ideal:

• Banking systems Postilion, Postilion office (including MAS),
• Merchant TermApp Framework configuration process.
• Capitec Bank products, systems and processes
• Systems:
• Postilion (Including TermApp Framework)
• Postilion Office (including MAS)
• S-track
• Processes:
• Merchant Administration General Rules
• Lost & Stolen Card Machines
• Merchant Pricing Policy (including annexures)
• Monitoring of POS Terminal Banking report
• Merchant Administration Stock Management
• Merchant TermApp Framework configuration
• TermApp Recon Report

Skills

• Change Management Skills
• Communications Skills
• Decision making skills
• Leadership Skills
• Planning, organising and coordination skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.