Team Leader: Telephony

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below

Purpose Statement

To lead a team of experienced Telephony Engineers, prioritising and overseeing day-to-day operations to ensure the successful delivery of telephony solutions based on business requirements. The role demands a strong focus on maintaining system uptime and reliability across multiple sites, enforcing best practices, and managing team performance. The Team Lead will also coordinate with internal stakeholders and third-party providers to ensure seamless integration and support of telephony infrastructure, including Amazon Connect and MS Teams Telephony.

Experience

• 6+ years in Telephony Engineering, with hands-on experience in dialers, telecoms infrastructure, and bespoke configurations.
• Proven experience in leading and managing technical teams.
• Demonstrated ability to prioritise tasks and lead in a fast-paced environment with tight deadlines.
• Experience working with third-party providers and vendors.
• Exposure to cloud-based telephony systems like Amazon Connect and MS Teams Telephony.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal Or Preferred)

• A relevant tertiary qualification in Information Technology
• Certification in AWS Practitioner or AWS Architecture

Knowledge

• Team leadership principles and practices
• Operational management and quality assurance
• Stakeholder and client engagement
• HR fundamentals and performance management
• Client service delivery models
• Basic data analytics and reporting
• Call centre environments and telephony systems
• Implementation and rollout strategies for telephony platforms

Skills

• Project Management Skills (Methodolgy Specific)
• Communications Skills
• Negotiation skills
• Presentation Skills
• Attention to Detail
• Problem solving skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Analytical Skills

Conditions of Employment

• A valid driver's license and own vehicle is required
• Willingness to travel extensively and regularly
• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.