Date: 21 Aug 2025
Location: Bellville, Western Cape, ZA
Company: BCXP
Business unit, Department, Reporting
Business Unit: CPS
Department: EIS
Reports to: Manager - Backup and Storage
Core Description
Install, monitor, test and maintain backup solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems for client specific projects
Key Deliverables / Primary Functions
- Drives continuous service improvement and optimisation of the operational landscape
- Acts as the customer interface between Customer 3rd parties in planning, implementation, maintenance and during incidents
- Assist in the evaluation of product sets, product features and functions to drive landscape maturity and stability
- Active support and maintenance of infrastructure in alignment to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning,
- Review and maintain technical infrastructure standards & procedure.
- Evaluate operational compliance and assist in audit reviews and risk identification and mitigation
- Participate in and assist in defining thresholds for monitoring, alerting and support
- Identify operational trends through analysis to proactively manage client environments
- Collaborate and strive to optimise engagement between BCX Divisions to establish and enhance relationships with customers and vendors.
- Certification and Re-certification of products to ensure highest standards of skill to ensure high standard of service delivery
- Support and mentor junior team members to ensure skills improvement
- Standby and Afterhours support to ensure adherence to contract SLA
Technical Report writing
Troubleshooting
Teamwork
Customer Focus
ICT Knowledge
Core Behavioural Competencies
Applying expertise & Technology
Delivering Results & Meeting customer expectations
Deciding & Initiating Action
Following instructions & procedures
Working with people
Culture Match
Job Match
Minimum Qualifications
NQF 4: Grade 12 National Diploma
Experience
Additional Education -Preferred /Advantage
2 years of experience in modern enterprise data protection in an operational capacity with a broad spectrum of support roles and valid certifications.
Certifications
ITIL
IBM Spectrum Protect
VMWare
Microsoft Certified Professional (MCP) or Microsoft Certified Solution Developer (MCSD)
Linux Certification (CompTIA Linux, LPIC)
Cloud certification (AWS, GCP or Azure) preferred
VEEAM
Commvault Certification Engineer Level Required (Certified Expert Preferred)
Python and or PowerShell (experience advantageous)
NetBackup
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
Valid Drivers license
Ability to work extended /long hours as and when required
Required to be available 24/7
Workplace / Physical Requirements
Hybrid Remote Worker
Billable
Revenue Generating
Apply now
