Technical Manager

Leading earthmoving equipment supplier has an opportunity available for a Technical Manager.

Matric is essential

Relevant trade (EME / Auto-electrician) or similar

Mining Or Earthmoving Equipment Industry Experience Is Essential

Minimum 4-5 years related experience and / or training; or equivalent combination of education and experience in customer service and / or technical sales.

Extensive product knowledge of earthmoving, construction, mining and industrial equipment

Experience Traveling Into Sub-saharan Africa Is Required

Extensive knowledge of the industry and customer requirements and expectations.

Duties

Supervisory / management skills are essential

Communicates with Dealers, internal divisions, sub-contractors and Factories with regards to technical, warranty, repair procedures, design and warranty status.

Communicates with the Head of Service -EMT and dealers on warranty status.

Continuously manages the inspections of customer fleet units.

Ensures departmental compliance with legislation, company policies, procedures, guidelines and directives.

Reporting to the Head of Service, the Technical Manager provides a dedicated after-sales service to the field service department, workshop, Dealers key accounts in terms of technical, sales, warranty and product support related matters.

Conduct on and off-site technical inspections and compiles reports with regards to operation, application, undercarriage, failures and modifications and follows up with appropriate corrective recommendations.

Manages the inspections of the rental fleet.

Provides advice and recommendations with regards to training programs, attachment and reinforcing packages.

Assists Dealers, suppliers and technical staff with regards to technical queries.

Meets regularly with dealer operational management locally and in neighbouring countries in order to sort out queries and concerns.

Corresponds with the Head of Service, dealer warranty department and factories with regards to open claims, policy warranty decisions and motivates for acceptance/review of rejected claims.

Liaises with sales department with regards to negotiating pricing, quotations and machine configurations.

Compiles and distributes service literature to dealers and internally.

Initiates and controls factory -required modifications and campaigns related to the dealer's equipment.

Reports to management on a monthly basis or, if necessary, as a problem is detected.

Ensures quality control and compliance with maintenance standards during inspections, services and repairs.

Complies with legislative, regulatory and authority requirements.

Implements company policies, procedures, guidelines and directives and conversant with environment, safety drug and alcohol policies, OHS management system and emergency plan and ensures staff compliance

Manages and oversees the Product Support and Technical Specialist team.

To perform this job successfully, an individual should have basic knowledge of Microsoft Office products such as Outlook, Word, PowerPoint and Excel, as well as in-depth knowledge of Baan, Lisa, Diagnostic programs such as Sculi and Lindiag; and internal programs such as Lisa, Livision, Li-DAT Lidos. LiOS as well as LiWM

Analysing data and problems

Customer service skills

Diplomacy when dealing with complaints and queries

Good communication skills

Organisational support : Follows policies and procedures

Technical know-how and trouble shooting

Demonstrates strong leadership.

Self-confident, assertive and highly energetic.

Displays initiative, drive, innovation, adaptability and change-orientation.

Portrays absolute integrity, honesty, consistency, and loyalty towards the Family and have strong leadership ability

Desired Skills