Tech Officer: Junior Customer Engineer

Job description:

Business Unit, Department, Reporting Job grade/levelOP2Business UnitCloud Platform SolutionsDepartmentField ServicesPosition reports toManagerSpan of Control0 Core Description Provide more routine hardware service, or remote diagnostic activities under close supervision.
Key Deliverables / Primary Functions
Manage Configurations

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Necessary data is available for use by those performing investigations and ensuing actions.

Coordinate computer operations

• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure that the use of multiple hardware and software platforms is possible.
• All tasks and procedures are always executed effectively and efficiently to agreed levels of service or specific requirements of service level agreements

Install Hardware/Software

• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
• Proficiently track and check the necessary items to ensure that these are as described in the instructions or plans
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards

Miscellaneous

• Support fellow engineers telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA on preventative maintenance and adherence to accurate site audits
• Be multiskilled in all relevant areas, in order to be utilised to backfill key resources and work on customers sites, ensuring service excellence & continuity.

Core Functional Skills & Knowledge

• Computer and Information Literacy, Interpersonal Skills, ITIL Framework - preferred, ITIL Foundation Certification preferred,
• Microsoft Office Product Suite, Telephone Etiquette, Understands BCXs Business Ethics and Values, Familiarity with mobile devices & PDA functionally

Core Behavioural Competencies 1. Job Match Rating 2. Delivering Results 3. Meeting customer expectations 4. Teamwork 5. Handling Pressure 6. Communication and Impact Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Qualification preferred or advantage Experience 2 years experience

Certifications A+ N+ MCSE Professional Memberships in Relevant Industry Level of Engagement & Span of Control Interact with similar levels at supplier and various stakeholders within BCX.
Special Requirements/ Employment Condition Drivers Licence and Reliable Vehicle - both required Workplace/Physical Requirements Full-time Office Based position.