Technical Support Analyst

Please note this role is to work Wednesday to Sunday 9am to 6pm (UK time) and is initially a 3 month FTC with the potential to go permanent.

Join us as a Technical Support Analyst!

This role is perfect for someone who loves rolling up their sleeves and diving into technical challenges. Youll be a key part of our operations, supporting teams across the business from Sales and Customer Excellence to Marketing and Retentions by ensuring our systems run smoothly.

Youll investigate blocked orders, fix login issues, support onboarding, test new features, and work with developers and engineers to squash bugs and improve our tools as well as supporting user onboarding when needed. Sound like your kind of fun? Keep reading.

About Us

Were customer obsessed and proud!

We are a UK based company we're rolling out the fastest full fibre broadband the UK has to offer so you can experience crystal clear video calls, lightning-fast video streams, lag-free gaming and multi-device browsing that's seamless, safe and secure.

What Youll Do

• Be the first line of tech support across multiple departments
• Investigate and resolve failed or blocked broadband orders
• Fix login and access issues for staff, resellers, and customers
• Help test new tools, spot bugs, and suggest improvements
• Work with our developers to make our systems better and smarter
• Support onboarding of new users and guide teams using our internal portals
• Help reduce manual work with smart process fixes and automation ideas

What Youll Need

• Experience in a Technical Support or similar role
• Solid understanding of customer-facing products (websites, portal and apps) and internal tools (CRMs, ticketing platforms and sales systems).
• Love for digging into complex problems and figuring stuff out
• Excellent communication you explain tech in simple terms
• Detail-oriented, with a knack for spotting what others miss
• Experience working in a fast-paced environment
• Bonus if youve worked in telecoms, or have a tech degree

Why us?

Because here, you matter. Your voice is heard, your ideas are valued, and your work truly makes a difference. Were building the future of broadband, and we want people like you to be part of the journey.

The Details

• Comfortable working remotely with your own reliable laptop and strong fibre broadband internet connection (monthly WFH and connectivity allowance provided).
• Hours of work for this role are UK Hours - 9am to 6pm - Wednesday to Sunday.
• 3-month FTC with the potential to go permanent

Smart team. Cool tech. Real impact.

Sound good? Apply now.