We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
- To see what life at Capitec is all about and complete a short assessment, please click here!
- Once you have completed the above finalize your application by clicking apply below
- To provide comprehensive 2nd Tier technical support to Capitec Bank branches and 1st Tier technical support to campus environments, promptly addressing and resolving technical queries while adhering to service level agreements.
- Conduct thorough root cause analysis to identify and resolve technical issues, ensuring a seamless and efficient operation for Capitec Bank and its stakeholders within the agreed service level agreements.
Minimum:
- 1-2 years of experience in an IT service and technical support delivery capacity
- IT Branch support experience (or Branch champion experience for internal candidates)
- Basic hardware, software and network support experience.
- 2+ years of experience in an IT service delivery capacity.
- Working in a service / client engagement environment.
- Certification in Information Technology - Computer Science or Information Technology - Technical Support
- A relevant tertiary qualification in Information Technology - Computer Science or Information Technology - Technical Support
Minimum:
- Client care and service protocol
- Basic hardware, software and network support principles
- Troubleshooting and root cause analysis
- Banking systems
- Conflict management skills
- Analytical Skills
- Attention to Detail
- Communications Skills
- Interpersonal & Relationship management Skills
- Problem solving skills
- Clear criminal and credit record
