Technician M/F

The purpose of this position is to maintain, service and repair material handling equipment, systems, and products on company premises or at customer sites in a timely and cost-effective manner so that customer and company requirements are met, maintaining of vehicle records.
With a revenue of over _8.3 billion, access to 45 of the 54 countries on the continent, and near to 23, 100 employees, we are a key player in mobility, infrastructure and energy, healthcare and, consumer goods, .
The Group partners with leading international brands and covers the entire value chain - imports, production and distribution- in line with the best international standards, drawing on over 170 years of hands-on knowledge and local expertise.
We pursue a twofold strategy, focusing on manufacturing to promote local production, and distribution through its distribution network, Africa's largest, to offer tailored, affordable products and services to people across the continent.

With Africa For Africa

More information: www.cfaogroup.com

Servicing of material handling equipment and maintaining forklift serviceability to specified standards and according to set procedures by delivering quality service / maintenance.
Perform accurate diagnosis / troubleshooting in event of breakdown of equipment; communicate what repairs are needed by advising customer and/or supervisor.
Maintains vehicle maintenance and operational data / history by updating and timeously communication information that must go on record.
Promote service / maintenance programs.
Provide complete customer satisfaction in a polite and professional manner.
Ensure proper communication between self, workshop staff (Field Service Team Leader and Controller) and customer.
Ensure OHSACT requirements are met in all actions on company and client premises; maintains a safe work environment by verifying vehicle safety device operations, following standards and procedures and in general complying with legal regulation.
Updates job knowledge by participating in educational opportunities.
General working knowledge of auto electrical systems (ignition, starting, charging, illumination)
Excellent work ethic - honest, reliable, hardworking, dedicated and takes pride in work carried ou
Highly developed prioritising and multi-tasking skills; strong sense of urgency; problem solving and decision-making skills
Excellent communication skills with people at all levels in an organisation
Dedication to service excellence in every aspect of work carried out; strong focus on attention to detail and accuracy
Excellent communication skills with people at all levels in an organisation - must be able to converse fluently and comfortably in English; must be able to read and write English
Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative
Ability to work under pressure
Ability to understand and follow safety measures and precautions
Ability to interpret and apply technical information
Ability to read and interpret schematics, diagrams, operations manuals and manufacturer's specifications
Ability to identify and correctly utilise relevant diagnostic equipment and specialised tools
Willingness and capability to continue learning and growing with new technology and models
* Customer service perceptions and satisfaction
* Profitability of maintenance / service contracts + quality of machines
* Accomplishing company strategic goals

Desired Skills and Experience

Minimum of 2 - 3 years' mechanical, hydraulic and electrical experience pertaining to forklifts
* Matric, Grade 12 or equivalent qualification
* Qualified Diesel and/or Petrol Mechanic, plus experience with forklifts or similar material handling equipment; or Qualified Forklift Mechanic
* Valid forklift operator licence