Location: Cape Town
Job type: Permanent
Industry: Serviced Office Space
Reference Number: RDT.C.CM.29012024
COMPANY DESCRIPTION:
Our client is a premium, serviced office provider is looking for an experienced Centre Manager to join their office space based in Cape Town.
JOB DESCRIPTION:
A Centre Manager (CM) is responsible for the success of a Branch through his/her expertise in running a profitable business, retaining clients and exceeding client expectations. This position would have 7 direct reports: 2 x Receptionists and 5 x Cleaners.
MAIN DUTIES & RESPONSIBILITIES:
- Be the first point of contact for all clients when there is a complaint/query or a question on a daily basis, providing a friendly and solution-based service
- Create an excellent first impression and a welcome feeling for any client or visitor, irrespective of where in the building the CM bumps into this person
- Takes pride in the appearance of the centre and ensure all areas are of a high standard (cleanliness/maintenance):
- Reception area
- Caf / Canteen
- Business lounge
- Meeting rooms
- Canteen seating area
- Hot desk area
- Gym
- Toilets
- Parking area
- Garden (Where applicable)
- Is responsible for client retention in the centre by
- Meet with existing clients regarding possible expansions
- Up sell existing clients that don't have certain products e.g.:
- Parking
- Beverage fee
- Making use of centre printer
- Stationery orders through the centre team (with a 15% handling fee added)
- IT Support
- Host regular formal/informal meetings with clients to determine their experience with centre to date and comments good or bad come up with solutions where needed.
- Exceed clients needs, handle complaints promptly and professionally. Ensure all communication is recorded and emailed to the client so that there is a paper trail.
- Become the point of contact for when clients need information and assistance, must have an in-depth understanding of all key services, products and amenities offered to clients and the ability to deliver in an exceptional and timely manner.
- Ensure that all client complaints/queries are handled until they are 100% resolved. Ensure entry of these issues onto weekly documents
- Always has true intention to go above and beyond the expectations of a client, must have an internal passion for customer service.
- Ensure NOM is always informed of all queries, complaints or compliments etc must be by email.
- Responsible for the preparation of offices before new clients move in:
- Setting up IT and Telephones
- Setting up the office according to the clients specification
- Ensure furniture is presentable and that there is nothing missing
- Ensure the Snag list is completed before client moves in
- Ensure welcome packs are ready for clients arrival
- Ensure access tags, remote controls is all in order for client on arrival
- On arrival give clients the procedure to purchase WIFI vouchers
- Issue WIFI codes where needed
- Issue phone codes where needed
- Make sure the centre staff are aware of a new client move in especially canteen. Introduce the client to your team
- Purchase Orders:
- Ensure that the correct procedure is followed for any purchases
- Ensure Purchase orders are completed correctly for purchases
- Present a purchase order payment list every Monday, before 3pm to the accounts department
- Is responsible for the centre age debtors
- Is responsible for the collection of the debtors
- Will follow instructions from the finance department
- Canteen debts
- Internet usage
- Boardroom Bookings
- Stationery orders
- Printing/copying
- Cleaning supplies:
- Purchasing of cleaning supplies
- Weekly stock take of supplies (given by cleaners)
- Spot check weekly that stock take vs actual does correspond
- Control systems for supplies
- Purchase of stock Hot meals, dry store goods, fresh produce, Nespresso pods, General purchases like milk/bread, etc. (Purchases must be CM approved)
- Continually be on the lookout for new suppliers & deals
- Stock take Cook/Barista to present to daily, must include all perishable stock and non-perishable stock
- CM to do spot checks weekly stock take vs actual
- CM to present to Accounts: (Copy SF)
- Daily Cash Up
- Daily sales
- Stock Take Document
- Responsible for Canteen Float Cash on hand
- CM is responsible for the running of the canteen
- Matric
- Relevant tertiary qualification
- Previous management experience required (at least 1 year but ideally 2-3 years)
- Sales experience required
- Worked in the serviced office space environment would be beneficial
- Candidates with hospitality background are also well suited to this type of role
- Serious about working and getting things done as this role has multiple focuses (maintenance, HSE, sales, finance, managing budgets and expenses, managing a team)
- Strong admin skills needed
- Positive
- Coordinated
- Attention to detail (NB)
- Calm cool and collected
- High level of professionalism
- Fast learner
- Ability to work well under pressure
- Problem solver/quick thinker
- Structured person
By Submitting your CV, you confirm that:
- We may retain your personal information in our database for future matching.
- We may contact you when suitable opportunities arise.
- The information you have provided to us is true, correct and up to date.
