Acquisitions Agent

Position Summary

Industry: IT & Internet

Job category: Call Centre and Telesales

Location: Gauteng

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

Tracker has been South Africas leading vehicle tracking company since the 1990s. Tracker requires the services of sales agents in the Acquisitions Call Centre situated at the head office based in Johannesburg.

Job Description

The Acquisitions agent is responsible for sales and lead conversion targets
Marketing of Tracker to both existing and new customers
Follow up on outstanding leads and/or queries
Handle inbound and make outbound calls according to campaigns
Demonstrate excellent knowledge of product, service offerings and systems
Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with Trackers quality standards and values
Selling value-added services
Up-selling of Tracker products
Obtaining referrals from new Tracker customers
Provide constant feedback to intermediaries, management and other departments regarding status of leads
Ensure quality benchmarks are achieved
Manage time and workloads to ensure that deadlines and targets are met
Align own behaviour with Trackers culture and values
Ensure achievement of own performance requirements
Establishing, building and maintaining relationships with our various partners
Contract administration, feedback and daily statistical reporting.
Scheduling fitments of Tracker units
Rescheduling appointments
Checking/Maintaining high Quality of schedules
Management of potential cancellations

Competencies Required

Selling skills (objection handling & negotiation)
Customer centric
Attention to detail
Deadline and results driven
Initiative
Teamwork
Judgment/Problem solving
Tolerance for stress
Interpersonal and communication skills
Influencing

Minimum Requirements

Matric
Minimum 1-2 years previous call centre experience in a sales environment is essential
RE 5, 120 FAIS credits advantageous
MS Office knowledge (Basic or Intermediate Excel)

Please Note: If you have not heard from us within 4 weeks, consider your application unsuccessful.

Benefits