- Listening skills
- Problem Solving skills
- Communication skills
- Assess training needs through surveys, interviews with employees, focus groups, or consultation with Branch and or Area Managers. Ensures that the identified Training Needs analysis results is sent through to Team Support Training Department for capturing. Facilitates Training Programmes and/or interventions in line with Workplace Place Skills Plan (WSP), developmental plans, performance plans and operational requirements.
- Arranges and coordinates external training interventions as required. Presents training interventions utilizing a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures. Obtain, organise and distribute the relevant training procedure manuals, guides, or course materials. (e.g. Handouts or videos). Monitors and records completed training interventions on the online system and evaluates training effectiveness.
- Discuss alternative training methods and interventions with the Training Manager/ Branch Manager if the expected performance improvements are not seen. Training and mentors new Branch Trainers as and when required. Ad hoc training related administration and reports (daily, weekly, monthly). Ensure that each and every new clerk in their region undergoes a two week induction before being allowed to lay bets for customers.
- Valid driver's license
- Train the trainer
