The NOC Specialist Transmission Assurance role is responsible for providing a NOC function within the Transmission Service Assurance space and support operations for global EBU customers. This entails Monitoring of Access Nodes, resolving and communicating failures as and when it occurs.
Role Accountabilities / Key Activities
- Assisting to resolve P1 to P4 failures by engaging with high level
- Provide transmission assurance support to & from Field Force Outsource for Edge and Access infrastructure
- Effectively communicate status of service outages and escalate as per established Vendor support and escalation matrix.
- Ensure that all faults are fixed within the relevant SLA.
- To use reports from OSS platforms to identify issues and failures that need corrective action.
- Provide transmission assurance support to Operations, NMG & EBU Edge and Access infrastructure
- Liaise with vendors and fibre providers for resolution of the network faults within the agreed timelines
- Perform scheduled preventive maintenance for proactive support for global customers.
- The ability to lead and operate within a team structure
- High level understanding and experience in DWDM network
- Good knowledge & experience in the Optical Fiber technologies, and Synchronization.
- Good understanding of routing and transport protocols (BGP, OSPF, IS-IS, MPLS etc.)
- Troubleshooting skills
- Analytical thinker & solution oriented Resilient planning & implementation
- Symmetric, Nokia and application thereof
- B-Tech degree Electrical or Electronic Engineering or IT related degree
- 3 - 5 years work experience in telecoms industry specific to Transmission Assurance (Maintenance) and Transmission Systems
- Minimum 5 years exposure in troubleshooting large IP/MPLS networks
- CCNA in Routing and Switching essential with CCNP advantageous
